Design & Conceptualisation

• Develop Volunteer Programme materials (such as applications, policies and procedures, volunteer regulations, orientation handbooks, etc)
• Develop, administer, and review guidelines for volunteer programmes

Recruitment

• Assess volunteer needs
• Develop methodology in assessment of volunteers and volunteer assignments for effective matching of projects and scope of contribution

Engagement

• Plan and implement formal and informal volunteer recognition activities to recognise the contribution of volunteers to the organization
• Manage volunteer communications such as social media channels, emails, EDMs, newsletters, etc
• Develop impact measurement tools to track volunteer engagement at our programme
• Evaluate the contribution of volunteers on an annual basis

Training and Development

• Identify suitable training and development platforms for volunteers
• Provide appropriate level of training according to the organisation’s volunteer development blueprint

Administrative / Reporting

• Monitor and evaluate volunteer-driven projects and their contribution to each project
• Manage and maintain the volunteer database and records
• Oversee annual reporting on the contributions of the volunteer program to the organisation

Donor Stewardship

• Work with the team to develop and implement a systemized and achievable stewardship strategy, to strengthen long-term relationships with major donors
• Develop a system to increase the number of value contacts that a donor receives and ensure they are recorded
• Assist the team in their efforts to effectively cultivate donor relationships. Plan and implement engagement activities for donors including donor meetings and engagement events

Technical Competencies:

• Is a strong communicator and can engage in project pitches
• Is proactive in problem solving, team-oriented and has a positive attitude
• Is able to juggle multiple projects and work under pressure
• Is proficient in both written and spoken English Language

Core Competencies:

• Has passion for working with people, especially the young
• Has good interpersonal skills and can work and lead in a team setting

Preferred achievements / characteristics:

• Singapore Citizen
• Bachelor’s degree in relevant field, preferably in social sciences
• Experience in youth work and/or volunteer management